Now you can capture every call and capitalise on every business opportunity

The lifeblood of any business is the main advertised number. What happens to these calls is vital. Our services provide companies with comprehensive, flexible solutions to ensure every call made to your business is properly answered and managed.

  • Never miss another call with our ‘safety net’ service

    When your lines are engaged or your staff simply can’t reach the phone in time, automatically route your calls to a central officeXchange number for our receptionists to answer. Our operators take the call, deal with the caller as briefed, and immediately log the call information on youre workspace. Simply log on review at your convenience.

  • Cover, lunchtimes, peak periods or holidays without having to hire temporary staff

    When your lines are engaged or your staff simply can’t reach the phone in time, automatically route your calls to a central officeXchange number for our receptionists to answer. Our operators take the call, deal with the caller as briefed, and immediately log the call information on youre workspace. Simply log on review at your convenience.

  • When the office closes, don’t close the doors to new business

    Outside of office hours, all calls can be handled promptly and professionally, giving you the opportunity to capture that business rather than your competitor. You may be surprised at how many enquiries your business has been missing! Make your business more available = Improved customer service = more business. Win. Win.

  • Let us take your bookings and schedule your appointments

    officeXchange is the perfect solution for booking and appointmentbased businesses like hair salons, estate agencies, musicians, party rentals, music teachers, coaches, consultants, therapists, etc.

    Calls route directly to us (or on a certain number of rings). Your officeXchange PA answers and handles the call, and schedules the booking in your shared diary feature on your online workspace. You and your staff can continue to work without taking the pot off the boil!

  • Gap Cover is also great for:

    • Multi site cover
    • Weekend openings
    • Call ‘patchings’ to individual staff members
    • Media Response

How does it work?

Staying in touch with us is simple

Our technology allows you to determine our level of interaction with your customers. We work to your brief. And because circumstances change on the fly, we don’t limit the ways you can stay in touch with us to update us on how you want us to handle your calls.

This is how:

No complex setups, no steep learning curves, no hardware required. Our technology and services gives you all the control with none of the headaches. Instantly!

Who will be taking your calls?

It may be hard to imagine how our reception staff and PAs could get to know and handle your business but we do! That’s because we’ve been in the businesses of servicing other businesses for over 25 years and we know what’s important to you.

We only employ the kind of people you would be happy to employ yourself. Our call operators are bright, professional and self-motivated people supported by great technology.

We’ll meet with you, either on the phone or in person, to discuss how you can make the best use of our resources and services.

The PA we assign to you will get to know your business, how it operates, and who your staff and customers are. In short, she’ll feel like a member of your team and she’ll handle your callers and enquiries as if she was working from your office.


Ready to change the way you look after your calls?

Talk to us now >